Política de reembolso

We offer 15-DAY EASY RETURN, which means as long as you are not satisfied with your purchase, you can submit your return request via our 24/7 online customer service or email to info@int-focus.com. Your return request will be processed within 48 hours after submission.

The return request MUST BE submitted within 15 days of the item being delivered. if 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The item MUST BE unused, in the same condition that you received it, and placed in its original packaging.  Any signs of use or wear will result in the return being rejected or only partially refunded at our discretion. Serial numbers must match the records of the items we shipped. Returns with altered or missing serial numbers will not be accepted.

Non-Returnable Items: Several types of goods are exempt from being returned:

• Clearance, discontinued, vintage, demo, and select open box items cannot be returned.
• We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Instruments that show signs of use (including but not limited to scratches, fingerprints, reed marks, or other wear).
• Opened instrument care and cleaning items.
• All custom products
• Gift cards.

For non-defective or defects not caused by manufacturing reasons items, you should be responsible for the return shipping cost.

Partial Refunds: There are certain situations where only partial refunds are granted:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.

Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tanigu@int-focus.com, and we will provide additional instructions.